Customer Service & Technical Support

Product complaints shall be submitted by completing ​a current revision of the Product Experience Report (PER) form, one form shall be completed for each Patient/Event.

•  Customers will select the applicable PER (Language) form link below, see page 2 of the PER for instructions for your local language. ​
• Distributors shall submit the PER(s) form via email, a complaint number will be generated and the product return instructions sent to the email that was provided within the PER form. 

Note: Obsolete, incomplete and handwritten PER forms may delay the processing of the complaint.