Customer Service & Technical Support

Product complaints shall be submitted by completing a (typed) Product Experience Report (PER) (English) form, one form shall be completed for each Patient/Event.

• The completed complaint PER may be submitted via email, a complaint number will be generated and provided by the ZimVie complaint handling unit. The complaint number(s) and product return instructions will be sent via email to the email provided. The return product instructions are also provided on page 3 of the complaint PER form.
• An alternative to the email process, is by completing the Product Experience Report (PER), save (PDF) and print the PER form. The printed PER shall be mailed/returned with the complaint product to the complaint handling site in Palm Beach Gardens, FL (found on page 3 of the PER form). 

Note: Obsolete, incomplete and handwritten PER forms may delay the processing of the complaint.

DentalComplaints@zimvie.com for questions concerning reporting a product complaint and/or compliant product return.

Product Experience Report PER:

PER Form (English)